You’ve built a strong benefits package including health, dental, vision and even mental health resources. But if your employees don’t know how to use what’s available, that investment can fall flat.
If questions like “What’s covered?” or “How do I find an in-network provider?” are filling your HR inbox, you’re not alone. A recent survey by Fidelity Workplace Consulting found that nearly 50 percent of employees don’t fully understand their benefits, and 57 percent want more education on how to use them effectively.
And when understanding is low, satisfaction, productivity, and cost-efficiency suffer.
Why Benefits Education Matters
Employee benefits are one of your business’s largest investments. But they only make an impact when your team knows how and when to use them.
Here’s why strategic education pays off:
- Better Utilization: Informed employees use preventive care, avoid out-of-network providers and make smarter choices.
- Less Strain on HR: Fewer repetitive questions free up your internal team.
- Higher Satisfaction & Retention: Employees who understand their benefits are twice as likely to be satisfied with them.
What Effective Education Looks Like
Today’s workforce needs more than a once-a-year benefits meeting. The most successful strategies include:
- Clear, jargon-free communication
- Ongoing engagement, not just during open enrollment
- Multiple formats with emails, videos, one-pagers, and live Q&As
- Personalized support for high-impact or complex needs
Some carriers offer embedded tools or portals, but those only work if employees know they exist and how to use them.
Where PT Business Solutions Comes In
We don’t just point to a portal. We guide people through it.
At PT Business Solutions, we turn confusion into confidence with education that’s accessible, human and effective. We complement what your carrier provides by:
- Leading open enrollment sessions
- Offering year-round Q&A support
- Delivering 1:1 help for claims, prescriptions and provider issues
- Using plain language to demystify complex plans
We integrate seamlessly with your systems and tailor everything to your company’s size, culture and needs. Whether you’re a small business or an HR leader supporting hundreds of employees, we help your people get the most from the benefits you’ve worked hard to provide.
Let’s Make Benefits Work Better
Your employees deserve more than just access; they deserve answers.
If you’re ready to improve understanding, reduce HR burden, and boost satisfaction, PT Business Solutions is your year-round partner in benefits education.
Simple. Strategic. Stress-free.
